Shipping Policy

We ship our exquisite rugs both within India and internationally. Shipping times and methods vary based on your location and the type of order placed.

Within India - Standard Orders: Deliveries within India typically take 3-7 days. - Note: Delivery times may be extended during holidays or unforeseen circumstances. International Shipping - Standard Orders: International deliveries generally take 7-14 days. - Custom Orders: Custom orders may require additional processing time and can take longer to ship. - Note: International shipments are subject to customs processing and other local factors that may cause delays.

Our custom orders are crafted with meticulous attention to detail, and processing times vary depending on the type of rug and its size: - Hand-Tufted Rugs: Ready within 1-3 weeks. - Oushak or Afghani Hand-Knotted Rugs: Typically take 3-7 weeks. - Persian, Irani, High-Quality, or Large-Sized Rugs: Can take 4-16 weeks. Please note that these timeframes are estimates and may vary based on the specific requirements of your custom order.

During major holidays or festive seasons, shipping and delivery times may be longer than usual. We recommend placing your order well in advance if you require your rug by a specific date.

- Processing Time: Once your order is placed, our team will begin the crafting and packaging process. You will receive a confirmation email with shipping details once your order has been dispatched. - Tracking Information: For standard orders, tracking details will be provided so you can monitor the progress of your shipment. - Packaging: Each rug is carefully packaged to ensure its safe arrival and maintain its pristine condition during transit.

- Return & Refund: Please refer to our Return & Refund Policy for details on how returns are handled if your product does not meet your expectations. - Custom Orders: As our custom orders are made to your specifications, they are not eligible for return, exchange, or refund. Please review your order details carefully before finalizing your purchase. - Communication: If you have any questions or concerns about shipping, please contact us promptly at info@sanurrirugs.com or call/text at +91 9696190091 or +91 9559081536.