Return & Refund Policy

- Contact Period: You must contact us within 14 days of your purchase to request a return. - How to Initiate: Please email us at info@sanurrirugs.com or call/text us at +91 9696190091 or +91 9559081536 to begin the return process.

Product Condition: - Returns are accepted only if the product is in its original, unused condition without any signs of damage or harm. - You will be required to send clear photos and videos of the product. Our team will assess these to confirm that the item remains in its original form. Visual Defects: - If any visual defect is present, the return request will not be accepted.

Reporting a Defect: - If you receive a defective product, please send us valid proof (photos, videos and a detailed description) within 3 days of receiving the product. Assessment & Refund: - Once the defective product is returned and received by us, we will verify its condition. - Refunds for defective products will be processed within 7 days of receipt.

Refund Timeline: - Upon receipt of an eligible return, refunds will be processed within 7 days. Deductions: - The refund amount will be subject to deductions for shipping charges incurred on both the outgoing and return shipments, as well as any applicable taxes that were originally paid. Payment Method: - Refunds will be issued via the same payment method used for the original purchase, unless otherwise agreed upon.

Non-Returnable Items: - Please note that custom orders are not eligible for return, exchange, or refund. By placing an order with Sanurri Rugs, you agree to the terms outlined in this Return & Refund Policy. We are committed to ensuring your satisfaction and upholding the integrity of our handmade craftsmanship. If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to contact us: Email: info@sanurrirugs.com Call or Text: +91 9696190091 or +91 9559081536 Thank you for supporting our legacy of quality and ethical craftsmanship.